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Biz bites: Service issues; company expands
Customer service in county government questionedCustomer service -- or lack thereof -- counts among the problems Loudoun's business community has with its county's government.
Without giving specifics, Loudoun Chamber President and CEO Tony Howard told the Board of Supervisors' Economic Development Committee Dec. 3 that one Chamber member lost "thousands of dollars" due to red-tape and customer-service issues in county government.
Board of Supervisors Chairman Scott York (I-at large), who was at the meeting, acknowledged that Loudoun's government could improve how it deals with the business community.
He asked Howard to come forward more often with specific concerns from businesses about how they are treated by government departments and employees.
"The way we handle [customers] could potentially improve," York said.
In recession, company grows
Not all companies are shrinking. For proof, just look to Sterling's NEW Customer Service Companies Inc.
According to news reports in Pennsylvania, the company, which provides extended service plans and buyer-protection programs for consumer products, plans to open a call center in Altoona, Pa., that will employ nearly 500 people.
Reports said the company should have the center up and running by spring to answer questions from retail customers.
Founded in 1983 by Fred Schaufeld, the company has offices in Shanghai, China, as well as 10 call centers throughout North America. Throw in its work-at-home programs in 26 states, and NEW employs 4,700 people.
A spokesperson for NEW was not immediately available for comment.
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